89f Privacy Policy – How We Protect Your Personal Data

01 Overview

This Privacy Policy applies to all users of the 89f platform, including the website at 89f.cx and the 89f mobile app available for Android and iOS. It explains how we collect information about you, what we do with it, who we share it with and the choices you have regarding your personal data.

When you register an account on 89f, place bets, play casino or slot games, make deposits or withdrawals in PKR, or simply browse the platform, some of your personal data is processed. This policy is here to make sure you understand all of that clearly, without legal language that takes a law degree to parse.

By using 89f, you agree to the data practices described in this policy. If you do not agree, please do not use the platform. If you have questions at any point, the support team can explain any aspect of this policy further.

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02 Information We Collect

89f collects personal information in several ways depending on how you interact with the platform. The main categories of data we collect are set out below.

Category	Examples	When Collected
Identity Data	Full name, date of birth, CNIC number	During registration and verification
Contact Data	Mobile number, email address	During registration and account updates
Financial Data	JazzCash / Easypaisa numbers, bank account details, transaction history	When making deposits or withdrawals
Technical Data	IP address, device type, browser, OS version, app version	Automatically when you access the platform
Usage Data	Pages visited, games played, bets placed, session duration	Automatically throughout your session
Communications Data	Live chat transcripts, support emails, feedback submissions	When you contact our support team
Verification Documents	CNIC scan or photo submitted for identity verification	During the account verification process

We only collect data that is genuinely needed to operate the platform, process your transactions, verify your identity and comply with our internal policies. We do not collect data speculatively or beyond what serves a clear operational purpose.

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03 How We Use Your Data

The personal data we collect is used for the following purposes:

• Account creation and management: To set up your 89f account, verify your identity, maintain your profile and manage your preferences.
• Transaction processing: To process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards or other supported mobile wallets.
• Platform personalisation: To display relevant content, sports betting markets (including cricket and PSL), casino games and promotions based on your activity and preferences.
• Customer support: To respond to your queries, resolve account issues and handle complaints through our live chat and support channels.
• Security and fraud prevention: To detect and prevent fraudulent activity, unauthorised access, bonus abuse and other prohibited behaviour as described in our Terms and Conditions.
• Responsible gaming: To monitor account activity and identify patterns that may indicate a player needs access to responsible gaming tools or intervention.
• Platform improvement: To analyse how players use the platform so we can improve features, fix issues and develop new products.
• Communications: To send you account-related notifications, transaction confirmations, security alerts and, where you have opted in, promotional messages about bonuses and offers.

We do not use your data for any purpose that would be incompatible with the above without first obtaining your consent or updating this policy to reflect the new use.

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04 Payment Data

Handling financial data is something we take more seriously than any other category of personal information. All transactions on 89f are processed in Pakistani Rupees (PKR). When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast or bank transfer, the relevant payment details are transmitted directly to the payment provider through encrypted connections.

89f does not store your full JazzCash or Easypaisa PIN, your full debit or credit card number, or your internet banking credentials. What we retain is a record of the transaction – the amount, date, method and outcome – which forms part of your account's transaction history. This is necessary for us to reconcile your account balance and process withdrawals correctly.

If a suspicious transaction is detected on your account, we may temporarily restrict your access to deposits or withdrawals pending a review. Our team will contact you through your registered details to resolve the situation as quickly as possible.

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05 Cookies and Tracking

89f uses cookies and similar tracking technologies on the website and within the app to make the platform work correctly and to improve your experience. Here is what each type of cookie does:

• Essential cookies: Required for basic platform functionality such as keeping you logged in during a session, remembering your language preference and maintaining your cart or active bet slip. These cannot be disabled without affecting the platform's ability to function.
• Analytics cookies: Used to understand how players navigate the platform – which pages are visited most, how long sessions last and where technical issues occur. This data is aggregated and does not identify you individually.
• Performance cookies: Help us optimise page load times and app responsiveness. Particularly useful on mobile connections common across Pakistan where network speed varies.
• Preference cookies: Remember your display settings, game lobby filters and other personalisation choices so you do not have to reset them every session.

You can manage cookie preferences through your browser settings. Disabling certain non-essential cookies may affect some features of the platform but will not prevent you from accessing your account, placing bets or making transactions.

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06 Data Sharing

89f does not sell, rent or trade your personal data with any third party for marketing or commercial purposes. Data may be shared with third parties only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banking partners and card processors receive the data necessary to process your PKR transactions securely.
• Identity verification services: When you submit your CNIC for verification, the document may be processed by a third-party verification provider to confirm its authenticity.
• Game suppliers: Casino and slot game providers receive technical data (such as a session token and stake amount) necessary to run games within the platform. They do not receive your full personal profile.
• IT and hosting infrastructure: The technical systems that run 89f are operated with the support of server and cloud infrastructure providers. These providers process data on our behalf under strict data processing agreements.
• Legal obligations: Where required by applicable law or a legitimate legal process, we may be required to disclose certain user data. We will only do so to the minimum extent required and will notify affected users where legally permitted to do so.

All third parties that receive personal data from 89f are contractually required to handle it securely, use it only for the stated purpose, and not share it further without authorisation.

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07 Data Retention

89f retains your personal data for as long as your account is active and for a reasonable period thereafter to handle any outstanding queries, disputes or obligations. The general retention periods we apply are as follows:

• Account and identity data: Retained for the lifetime of your account and for a period following closure to allow for the resolution of any outstanding matters.
• Transaction records: Deposit and withdrawal history is retained for a minimum of five years from the date of each transaction for internal accounting and reconciliation purposes.
• Support communications: Live chat transcripts and email correspondence are retained for a minimum of two years following the conversation date.
• Technical and usage logs: Generally retained for a shorter period and used primarily for security monitoring and platform optimisation.

When data is no longer required and the applicable retention period has passed, it is deleted or anonymised in a way that means it can no longer be linked back to you as an individual.

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08 Security Measures

Protecting your data is an ongoing operational priority at 89f. The security measures we have in place include:

• Encryption in transit: All data transmitted between your device and 89f servers is encrypted using TLS (Transport Layer Security). This applies to the website, app and all API connections.
• Encrypted storage: Sensitive personal data including identity documents and financial details are stored in encrypted form. Access is restricted to authorised staff only.
• Two-factor authentication: Players can enable additional login security on their accounts through one-time codes sent to their registered mobile number.
• Access controls: Internal access to player data is role-based. Staff only access the data they need to carry out their specific function.
• Fraud monitoring: Automated systems monitor for unusual login activity, transaction patterns and other indicators of unauthorised access or fraud, around the clock.
• Regular security reviews: Our platform infrastructure and data handling practices are reviewed periodically to identify and address potential vulnerabilities.

No digital platform can guarantee absolute security, but 89f takes every reasonable precaution to minimise risk. If you suspect your account has been compromised, contact our support team immediately via live chat so we can act quickly.

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09 Your Rights

As a 89f account holder, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data we hold about you at any time by contacting our support team.
• Right to correction: If any of the data we hold about you is inaccurate or out of date, you can ask us to update it. Some changes can be made directly from your account settings.
• Right to deletion: You can request deletion of your personal data. We will action this where there is no legitimate reason for us to retain it – for example, if your account is closed and the applicable retention period has passed. Note that transaction records may be retained even after deletion requests where required for accounting purposes.
• Right to restrict processing: In certain circumstances you can request that we limit how we use your data while a query or dispute is being resolved.
• Right to withdraw consent: Where we process your data on the basis of your consent (such as for marketing communications), you can withdraw that consent at any time by updating your communication preferences in account settings or by contacting support.

To exercise any of these rights, reach out to the 89f support team via live chat. We will respond within a reasonable timeframe. For complex requests we may need to verify your identity before proceeding.

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10 Children's Privacy

89f is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are 18 or older, and identity verification using a CNIC is used to confirm age where required.

If we become aware that personal data has been collected from a minor, the account will be immediately suspended, all associated data will be deleted, and any deposits will be returned to the original payment source. If you believe a minor has registered on 89f, please contact our support team immediately.

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11 Third-Party Services

The 89f platform integrates with third-party services to deliver certain features. These include payment gateways for PKR transactions, live casino streaming providers, slot game suppliers and analytics tools. Each of these services may process some of your data as part of delivering their functionality.

These third parties operate under their own privacy policies and data processing terms. 89f enters into data processing agreements with all third-party providers to ensure they handle your data appropriately. However, once data is transmitted to a third-party service (for example, when your JazzCash transaction is processed), that provider's privacy practices also apply to that specific transaction.

The 89f platform does not contain links to external websites. Any features or services accessible from within the platform are either operated by 89f directly or by contracted third parties as described above.

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12 Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in how we operate the platform, how we handle data, or in response to feedback from our user base. When we make material changes, we will notify registered users through their registered email address or via a notice on the platform.

The effective date shown at the top of this page will be updated whenever the policy is revised. We encourage you to check back periodically. Continued use of 89f following notification of an updated Privacy Policy constitutes your acceptance of the revised version.

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13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how your personal information is being handled, please contact the 89f support team. We are available 24 hours a day, seven days a week via live chat from any page on the platform.

You can also reach us by email at the address shown in the footer of this page. We aim to respond to all privacy-related enquiries within 48 hours. For urgent concerns about account security or unauthorised data access, live chat is the fastest way to get a response.